FAQs / Shipping & Returns


How are Honey I’m Home products different from other healthy dog treats?

Honey I’m Home dog treats are made in a human grade facility with simple, easy to read ingredients such as water buffalo and honey.  We don’t add any fillers to ensure that your pet gets treats made with quality ingredients.

Are Honey I’m Home products safe for dogs with beef and poultry sensitivities?

Absolutely.  All of our products are made with Water Buffalo, making it suitable for dogs with poultry and beef allergies. 

Is Honey I’m Home made out of American Bison?

No, it is made out of 100% Water Buffalo from India which has an abundant Water Buffalo population. Water Buffalo has similar nutritional value to American bison bu with over one hundred million water buffalo in India, we are able to create a sustainable food supply chain without risk of endangering any one species like Bison who's numbers are declining yearly.

Are the treats dehydrated, baked, air dried or other?

Our treats are dehydrated by air drying them in ovens.

Where does your honey come from?

Our honey is sourced from Switzerland. The company we partnered with in Switzerland is one of the global leaders in natural flavoring.  The Swiss have spent hundreds of years studying the art of honey making, making them industry leaders in the business of the bees and the golden goo they produce.  

Why do you guys use honey and natural honey flavoring?

We use a dehydrated honey powder that is 99% all natural honey and 1% natural honey flavor which acts as a binding agent.  Without the use of the natural honey flavoring our treats would be a sticky mess.  This process also controls moisture which helps prevent any mold.

Why do you use salt and sugar in your Jerky Strips?

Salt and sugar act as natural preservatives to prevent mold on the jerky as it has the highest moisture content of any of our products.  Ultimately these are extra steps we take in order to ensure you and your dog are getting the highest quality products.

Can I give my dog the entire Liver Wafer?

Our liver wafer is a VERY rich treat because it is made of liver, tripe AND lung and since you know your dog best, you should always be sensible when giving your dog treats. Our recommended serving size is 1/4 of the patty for dogs up to 10lbs, 1/2 of the patty for dog from 10lbs to 50lbs and an entire wafer for dogs over 50lbs.

What is the Horn Core, how long does it last and does it splinter? 

The horn core is the marrow of the horn.  The marrow is what the dogs are after when eating the bones and horns and we have simplified this process. Depending on how strong of a chewer your dog is, these horn cores can last anywhere from 25 minutes to days even weeks.  Although these horn cores are white and look like bones, they are 100% horn marrow which means if your aggressive chewer breaks it down into pieces without slowly working through the core, it is 100% digestible unlike cooked bones. 

What are the Rib Drumsticks ? Does the bone splinter?

This is a solid neck-bone vertebrae with minced buffalo meat wrapped around it.  This is a cooked bone so if you have a really aggressive chewer, then you would not want to them this bone or any other bone that isn't 100% raw.  This bone is better suited for dogs that aren't aggressive chewers and would rather hide their bone and play with it rather than chew it to bits.

What is the Neck-Bone steak? Does the bone splinter?

This is a solid neck-bone vertebrae with minced buffalo meat wrapped around it.  Unlike our rib bones this is a more substantial, thicker bone that is less likely to splinter.  That being said, this is a cooked bone so if your dog is aggressive with bones, it's better to try another chew like our Horn Core.

Where is your water buffalo sourced?

We source all of our human-grade, humanely-raised water buffalo from India. Truly free range in every sense of the word, Indian water buffalo are able to graze without boundaries or fences, allowing for a healthier diversity of local flora, as well as a leaner, healthier animal. 

Where are your treats manufactured?

Our treats are manufactured by food safety certified facilities in India. The buffalo comes from 100% ethically sourced and responsibly raised water buffalo from India. These buffalo are 100% grass-fed and free range from birth which means they are 100% grain free.  Growth promoters and hormones are never used...NEVER!   

Are meat products out of India safe to eat?

Absolutely! India is recognized as a negligible BSE risk country (Bovine Spongiform Encephalopathy i.e. mad cow disease) which is the lowest risk audit granted in the world for international export/import validation. This is due to the intense restrictions placed by the government on the processes and quality in which the buffalo must be raised fed, slaughtered and processed.

What practices do you use to ensure the quality of your treats?

We take quality and safety seriously here at Honey I’m Home. Our manufacturing facilities follow strict food safety guidelines. Our manufacturer has passed rigorous safety tests conducted by the Indian Government as well as on-site surprise annual audits by the USDA. They are GFSI certified which means they are safe for human consumption. Our manufacturer has strict SOP's in place to ensure that every aspect of the manufacturing process is approved at the highest rated level across the board.

Do you irradiate your treats and is it safe?

Yes we do irradiate our treats and it is very safe!

Irradiation makes meat and poultry safer by reducing the numbers of harmful bacteria and parasites.Food irradiation does not make foods radioactive. The radiant energy passes through the food. The food itself never contacts the source of the radiant energy. Irradiated foods are wholesome and nutritious. Nutrient losses caused by irradiation are less than or about the same as losses caused by cooking and freezing.

Public health agencies worldwide have evaluated the safety of food irradiation over the last fifty years and found it to be safe. In 37 countries more than 40 food products are irradiated. In some European countries, irradiation has been in use for decades.

In the United States, the Food and Drug Administration regulates food irradiation. In addition, food irradiation has received official endorsement from the American Medical Association, the World Health Organization, and the International Atomic Energy Agency.

Do you do any animal testing?

Honey I’m Home does not do any animal testing. Our company was founded on the basis of providing the best possible nutrition for dogs and we treat our pets like family members. We do conduct taste test trials in which our products are fed to pets but only under conditions that are healthy and comfortable for the animals. 

How long do Buffalo Range treats stay fresh after opening?

Check the best by date on the bottom of the package The format reads "Best Before: MM/YYYY." This date is 18 months after the date of production. For optimal freshness, always reseal the zipper seal on the bag after opening.

Why are the treats different colors?

Since Honey I’m Home treats are natural, slight color variation is normal. Honey I’m Home treats don’t contain artificial dyes or colors of any kind.

Do you offer coupons?

Yes, on occasion we will email our customers with discounts so be on the lookout for future savings.

Do you have samples available?

We do not have samples available. There is a 100% satisfaction guarantee that comes with any purchase of a Honey I’m Home product. If for some reason you are not satisfied, you can return the unused portion to get a full refund. 

What treat size is best for my dog?

Always choose a treat size that is slightly larger than your dog’s mouth. It is important that the chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole chew. Always supervise your pet chewing on rawhide treats.

How many treats can I give my dog?

Honey I'm Home products are intended to be a treat or reward and not as a meal replacement. Depending on the size of your dog and which treat you are feeding, we recommended to limit your dog's consumption to 1-2 treats per day.

 

SHIPPING & RETURNS

Shipping Policy
All orders received before 11am PST are processed the same day and shipped via FedEx/USPS.  Deliveries are usually completed within 3-7 business days from time of order, but varies based on location.  Any orders placed after 12pm on Friday or on the weekend will be processed the following Monday.  An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.

Return Policy
Our return policy is simple: if you or your pet doesn’t like it, return it!  We operate based on a 100% satisfaction guarantee! If you are not completely satisfied with your purchase, your item(s) may be returned for a full refund or exchange.  Tax and/or postage are not refundable.

When returning or exchanging merchandise, please include the name on the order, order number, mailing address, email and a brief explanation of what happened with your treat(s). Your refund or exchange will be processed within 5 - 7 business days from the day we receive your item back in our warehouse.

Please send returns to the below:
Honey I’m Home Returns
3401 Etiwanda Ave. Bldgs. #711
Mira Loma, CA 91752

 

Payment Policy
We accept the following forms of payments: VISA, MasterCard, American Express, PayPal, Amazon Pay, Apple Pay and Google Pay.

Questions? Contact customer service via email at: info@honeyimhome.com