FAQs / Shipping & Returns


How are Honey I’m Home products different from other healthy dog treats?

Honey I’m Home dog treats are made with simple, easy to read ingredients such as buffalo and honey. That’s it! We don’t add artificial ingredients or fillers to ensure that your pet gets treats made with quality ingredients.

Are Honey I’m Home products safe for dogs with beef and poultry sensitivities?

Absolutely.  All of our products are made with Buffalo, making it suitable for dogs with poultry and beef allergies. 

Is Honey I’m Home made out of American Bison?

No, it is made out of 100% Water Buffalo from India which has an abundant Water Buffalo population (over 100 million Buffalos). Water Buffalo has similar nutritional value to American bison.

Where does your honey come from?

Our honey is sourced from Germany. Germany is also the global leader in natural flavoring and the quality standards are so high they are able to ship their honey around the world.  Germany is also the birthplace of a specialized method of beekeeping called, Heath Beekeeping which dates back to the 19th century. Although it isn't a widely used practice today, German's have spent hundreds of years studying the art of honey making, making them industry leaders in the business of the bees and the golden goo they produce.  

Why do you guys use honey and natural honey flavoring?

We use a dehydrated honey powder that is 99% all natural honey and 1% natural honey flavor which acts as a binding agent.  Without the use of the natural honey flavoring our treats would be sticky and messy.  This process also controls moisture which helps prevent any mold.

Why do you use salt and sugar in your Jerky Strips?

Salt and sugar act as natural preservatives to prevent mold on the jerky as it has the highest moisture content of any of our products.  Ultimately these are extra steps we take in order to ensure you and your dog are getting the highest quality products.

Where is your food manufactured?

Our Buffalo is manufactured by food safety certified facilities in India. The buffalo comes from 100% ethically sourced and responsibly raised water buffalo from India. These buffalo are 100% grass-fed and free range from birth which means they are 100% grain free.  No use of growth promoters or hormones are ever used.   

Are meat products out of India safe to eat?

Absolutely! India is recognized as a negligible BSE risk country (Bovine Spongiform Encephalopathy i.e. mad cow disease) which is the lowest risk audit granted in the world for international export/import validation. This is due to the intense restrictions placed by the government on the processes and quality in which the buffalo must be raised fed, slaughtered and processed.

What practices do you use to ensure the quality of your treats?

We take quality and safety seriously here at Honey I’m Home. Our manufacturing facilities follow strict food safety guidelines. Our manufacturer has passed rigorous safety tests conducted by the Indian Government as well as on-site surprise annual audits by the USDA. They are GFSI certified which means they are safe for human consumption. Our manufacturer has strict SOP's in place to ensure that every aspect of the manufacturing process is approved at the highest rated level across the board.

Do you do any animal testing?

Honey I’m Home does not do any invasive animal testing. Our company was founded on the basis of providing the best possible nutrition for dogs and we treat our pets like family members. We do conduct trials in which our products are fed to pets, but only under conditions that are healthy and comfortable for the animals. 

How long do Buffalo Range treats stay fresh after opening?

Check the best by date on the bottom of the package The format looks like Best Before: MM/YYYY. This date is 18 months after the date of production. For optimal freshness, always reseal the zipper seal on the bag after opening.

Why are the treats different colors?

Since Honey I’m Home treats are natural, slight color variation is normal. Honey I’m Home treats don’t contain artificial dyes or colors of any kind.

Do you offer coupons?

Yes, on occasion we will email our customers with discounts so be on the lookout for future savings.

Do you have samples available?

We do not have samples available. There is a 100% satisfaction guarantee that comes with any purchase of a Honey I’m Home product. If for some reason you are not satisfied, you can return the unused portion to get a full refund. 

What treat size is best for my dog?

Always choose a treat size that is slightly larger than your dog’s mouth. It is important that the chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole chew. Always supervise your pet chewing on rawhide treats.

How many treats can I give my dog?

Honey I'm Home products are intended to be a treat or reward and not as a meal replacement. Depending on the size of your dog and which treat you are feeding, we recommended to limit your dog's consumption to 1-2 treats per day.

 

SHIPPING & RETURNS

Shipping Policy
Shipments are made via USPS Deliveries are usually completed within 2-5 days from time of order, but varies based on location.  An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.

Return Policy
Our return policy is simple: if you or your pet doesn’t like it, return it!  We operate based on a 100% satisfaction guarantee! If you are not completely satisfied with your purchase, your item(s) may be returned for a full refund or exchange.  Tax and/or postage are not refundable.

When returning or exchanging merchandise, please include the name on the order, order number, mailing address, email and a brief explanation of what happened with your treat(s). Your refund or exchange will be processed within 5 - 7 business days from the day we receive your item back in our warehouse.

Please send returns to the below:
Honey I’m Home Returns
15001 Meridian Parkway, Suite A
Riverside, CA 92518

 

Payment Policy
We accept the following forms of payments: VISA, MasterCard, American Express and PayPal.

Questions? Contact customer service via email at: info@honeyimhome.com